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Customer Service

Shipping & Delivery

All orders placed on caseswill would be shipped free.
For orders below 15usd, the default free shipping method is standard airmail;
For orders of 15~300usd, the default free shipping method is registered airmail;
Express includes DHL China, EMS China, DHL Hongkong,EMS singapore,The tracking number and corresponding tracking site will be found in your ordre stasus after order shipped.
Registered Airmail
A tracking number and the site for tracking will be updated in your order stasus.
Standard Airmail
There is no tracking number for this shipping method.

Privacy & Security

We understand that you are very concerned about the usage and sharing of your personal information. And we are very appreciated your belief on our prudence and sensitivity handling this issue. This declaration will specify our policy regarding the protection of your privacy. Our website is under the operation of caseswill Inc.
If you have visited our website, that will be considered to be your acceptance to this privacy policy.

Automatically collected information

Whenever you interact with us, we will receive and deposit the given information.
For example, like many other sites, we use “cookies”.
When your internet browser visits caseswill, we will collect some information. (please refer to the sample of information collecting process stated at the end of this policy)
Many companies provide you with the technology that can help you to visit the website anonymously. Although under this condition we can’t offer you the individualized experience on our website as your ID is unidentified, we still like to remind you of the existence of these technologies.

E-mail Correspondence

To help us making the E-mail more useful and interesting, when you open the email from caseswill, we will often receive a mail confirming you having read the delivered email. (if your computer support this function)We will also make the comparison between our customer list and other companies’in order to avoid the junk messages.
The information from other resources:
We may collect your information for other resources and add it into our customer database (please refer to the sample of information collecting process stated at the end of this policy)


Cookies can be defined as a kind of discriminating symbols consisting of letters and numbers read-in your computer hard disc by us through your internet browser so that our system will identify your browser during your visit and display the characteristics and quantity of items in your shopping cart.
The help function of tool bar on your browser will tell you how to prevent the browser from installing new cookies and inform you when the browser installing a new cookie or shut down the cookies totally.
Besides, you can close or cancel the alike data of browser add-ons like Flash cookies by changing its setting or visiting other manufactures’websites.
However, cookies can help you to make most use of the best special services from caseswill, so we recommend you to set up an open status for this program.

The Information from Other Resources

The examples of the information we get from other resources containing the depatching and address information we get from our forwarder or other third party, which can correct our record and make it easy to deliver your next order and contact you..
Account information, purchasing or returning information, searching keywords and results given by our affiliated enterprises’service, page browsing information gotten from our cooperative enterprises, searching result and links, including not-for-free searching list.
The information you can get
The information you can get easily from caseswill containing the latest order information, identifiable personal information (including name, email address, password, directory inquiries etc.), payment settings (including credit card details) and so on.

Returns & Replacements

A. Returning DOA (Dead On Arrival) items. Any products malfunctioning on arrival (excluding cases of reckless handling of the product) within 5 days after Express delivery or 30 days after shipment if the delivery date is untraceable is eligible for a replacement and you need to provide us with proof as below:The photos of the original package with the front and back sides and photos or videos showing the malfunctioning of the defective Product. If these requirements are met, return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.

B. Returning the wrong item. If the item you received is completely different from the one you ordered, please contact our CS with photos or videos of the different product. If a return is necessary. replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it, and we will send the replacement product to you.

C. Returning products you are unsatisfied with. If for any reason you are nothappy with your purchase, please return it in 10 days in its original package with the receipt for a refund or a exchange if the return is not caused by caseswill's error. We charge 20% of the product's free during a refund, or if an exchange is requested, you are obligated to pay shipping costs for the return and replacement.

Important Notes:

1. All Customers should contact our Customer Service email,for a RMA before returning any items. caseswill will not responsible for any delay caused with no RMA indicated.

2. caseswill staff will email in 2 or 3 business days when returned packages are received.
Priority will be given to all returned items with RMA numbers and exact descriptions of product problems and they will be processed in 1-2 weeks.

3. When you are ready to accept the package shipped by DHL , EMS or an alternate Express:
Please pay attention to the following things:
a:Check the package if it is complete without any damages.
b:Open the box and ensure that all the items ordered are there, in case something is missing.

1. Can I change my delivery address after placing an order?
caseswill will only ship to the Paypal address due to safety concerns. For peoplewishing to change their address, please leave the delivery address through a Paypal message. Addresses noted in email or via the Livechat are invalid.

2. How are Tax and Customs duties handled?
At caseswill, no products are taxed. However, customs officials inspect shipping packages at random. caseswill cannot ensure that your package will remain uninspected and the customer will need to pay taxes at the request of authorities. For people who do not want to pay the tax, please leave a comment when placing the order with the value.

3. How long does it take for caseswill to process the order?
Your order goes through several steps before it reaches your door.
Step 1 (1-2 business days): The order(s) are double checked by our QC staff.
Step 2 (1-2 business days): The Product(s) are packed and posted to the corresponding courier/shipping agent (e.g. Hong Kong Post, HK DHL, EMS,ChinaPost)
Step 3 (5-35 variable days): The Product(s) are en route to the shipping destination via Express or Air mail.
However, due to customs inspection and clearances it may take up to an additional 7 business days to reach the destination.
Payment, Pricing & Promotions

We accept paypal.
Dont hesitate to contact our customer service when you have a large order! They will give better price.
You can enjoy our sales promotion on holidays.
Viewing Orders

The order status will be updated in "My orders" in your account.
Updating Account Information

You can edit your registeration infomation in your account after login.

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