A. Returning DOA (Dead On Arrival) items. Any products malfunctioning on arrival (excluding cases of reckless handling of the product) within 5 days after Express delivery or 30 days after shipment if the delivery date is untraceable is eligible for a replacement and you need to provide us with proof as below:The photos of the original package with the front and back sides and photos or videos showing the malfunctioning of the defective Product. If these requirements are met, return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.
B. Returning the wrong item. If the item you received is completely different from the one you ordered, please contact our CS with photos or videos of the different product. If a return is necessary. replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it, and we will send the replacement product to you.
C. Returning products you are unsatisfied with. If for any reason you are nothappy with your purchase, please return it in 10 days in its original package with the receipt for a refund or a exchange if the return is not caused by caseswill's error. We charge 20% of the product's free during a refund, or if an exchange is requested, you are obligated to pay shipping costs for the return and replacement.
1. All Customers should contact our Customer Service email firstname.lastname@example.org,for a RMA before returning any items. caseswill will not responsible for any delay caused with no RMA indicated.
2. caseswill staff will email in 2 or 3 business days when returned packages are received. Priority will be given to all returned items with RMA numbers and exact descriptions of product problems and they will be processed in 1-2 weeks.
3. When you are ready to accept the package shipped by DHL , EMS or an alternate Express: Please pay attention to the following things: a:Check the package if it is complete without any damages. b:Open the box and ensure that all the items ordered are there, in case something is missing.